Shipping & Returns

(We currently ship within the contiguous U.S.)


We offer FREE SHIPPING on all deliveries within the contiguous United States. Regardless of order size or amount, it ships FREE. The price of your order is simply the total charge of the items ordered.

Your order ships by UPS Ground and some smaller items can ship USPS Priority Mail. Smaller pads are simply rolled and larger pads can be folded in half once and then rolled. We do not fold multiple times like other stores so as to prevent stubborn fold lines.

We ship to residential and commercial addresses within the United States, Canada, Alaska and Hawaii (For Canada, Alaska and Hawaii, see rates below). We DO NOT ship to Post Office Boxes.

We normally ship your order within 7-10 business days. There may be times throughout the year where we may find an excessive amount of orders and need an extra day to ship your order. We ship Monday-Friday and deliveries occur on these days, usually during normal business hours. *If you need your order rushed, please contact us for the options.

NOTE: By placing your order on our site, you agree to have us ship the item(s) ordered and to accept delivery of these items. Any refusal of delivery will incur UPS charges that will be deducted from your final refund. For any returns, always follow our return policy as listed below.

We offer a very liberal 30 day return, full refund policy. There are never any restocking fees, you simply pay for the return shipping charge. NOTE: Custom Cut rug pads cannot be returned.

To request a return:
Simply send your request to and include order number and item(s) for return and we will reply with the return instructions, normally within 24 hours.

Packaging Your Return*
Securely wrap your return to avoid any damage in transit.
Be certain to include the RA number received in your return instructions securely marked on the outside of the package.
*Failure to follow these instructions may result in the refusal of the return.

Exceptions to Return Policy
The following exceptions are reasons we may refuse your return:
The package does not have its RA number marked on the outside.
The return arrives with obvious damage due to poor packaging.
The item was ordered as a custom cut rug pad.
The item was altered in any way from its original condition.

We will issue your refund within 24 hours of receiving your return. Refunds are issued to the original form of payment (MC/VISA/DISCOVER or PayPal).