FAQ's

The following is a list of Frequently Asked Questions(FAQ's) and answers which will hopefully answer some of the questions you may have in helping with your buying decision.

I see other felt rug pads online much more expensive than these? Are your rug pads all first quality?
As our name implies, we can offer rug pads at such low prices because of our volume.  We buy in bulk which gets us the best price and we simply pass the savings onto the consumer.  All of our rug pads are first quality and we stand behind all of our merchandise.


Where are your rug pads made?
All of our products are made here in the USA. 

How long before my order ships?
We normally process and ship orders within 2 business days, depending on amount of outstanding orders at any particular time.

Why don't you accept American Express?
To keep our prices as low as possible, we keep our expenses as low as we can. For that reason, we don't accept a higher commission rate form of payment, such as American Express.

How do I know what size rug pad should I buy?
It simple - Just choose the next largest rug pad to your rug size and we will cut it to fit.  For example if your rug is 5'10" x 8'9", then select the next closest pad size which would be a 6' x 9' .  Then enter your exact rug size on your order where we ask for it and we will take care of the rest.

I read that certain rug pads can damage your floor.  Is this the case with any of your products?
Absolutely not!  We stress the fact that our rug pads do not contain the harmful additives like many others. Even our popular felt and rubber rug pad contains natural rubber without an adhesive to assure complete safety to your floors.  Refer to our product descriptions for more detailed information.

Where do you ship?
We currently ship to any address within the contiguous United States including Canada, Hawaii and Alaska.

What does shipping cost?
Nothing! We ship your order via UPS Ground at no extra cost as explained on our Shipping & Returns Policy page.

Can I return my order?
You may return any unaltered item within 30 days of receipt for a full refund with the exception of a custom cut rug pad.

Will you cut my rug pad to the size of my rug?
Of course - We offer Custom Rug Pads at no extra charge! Under each product on our site, we offer a section where you may enter the actual rug size, allowing us to custom cut slightly smaller than the rug for a proper fit.

How do I pay for my order?
For order payment, we accept MasterCard, VISA, Discover and PayPal.

What kind of warranty's do your rug pads have?
All of our rug pads have specific warrany information stated on the product detail pages. For the most part, the majority of our rug pads are warrantied for at least 20 years.

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